Our goal is to offer you the best shipping options, if you order from the U.S., Canada, UK, Australia, EU, Ukraine, Russia and more.
Every day, we deliver to our customers across these countries, ensuring that we provide the very highest levels of responsiveness to you at all times.
We ship to most countries worldwide. However, some countries may have restrictions.
If you did not find your country in the list, please contact us with additional information:
- list of desired products and their quantity
- recipient full name
- shipping address
- phone number
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders paid with Credit Card payment method are sent to the manufacturer for dispatch within 24 hours after the order is placed.
The manufacturer and Regular Post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our Ukrainian Post office to the destination.
After processing and leaving the warehouse, items usually take between 7 and 21 days to arrive at their destination. Rarely it may take longer due to overloading at customs.
Tracking: After your order has been sent you will receive an email with tracking number of your parcel. Any package that we send has its own unique tracking code that is generated by Regular Post service. You can track your parcel on the official Ukrainian Post website.
Please note, tracking information may take 3-5 days before update, this means that your parcel has probably passed the latest location shown in tracking info.
Sometimes, tracking information may stuck at some point. Please, don't worry! It does not mean that your parcel isn't moving anywhere. It is still in transit and you will receive it.
Shipping warranty: If you did not receive your parcel during 30 days after dispatch, we will initiate postal investigation upon your request.
To do so, you need to contact us with your order number or simply reply on email with order invoice.
If the investigation reveals your parcel as lost, we can send you another parcel or fully refund your payment (at your preference).
Please note, postal investigation cannot be requested earlier than 30 days after dispatch date. Investigation may take more than 14 days until your package will be found or defined as lost. You will be notified about investigation result once complete.