RETURN | EXCHANGE
No Refunds Policy
Understanding that cosmetic products can be classified as non-returnable products, there will be no refunds for successfully delivered orders. The reason for refund may be a damaged parcel with your order and/or defective items inside. In this case your order will be fully compensated by your postal service which is 100% responsible for shipping process after your parcel has been sent. All cosmetic products sold by Make4me is sold as-is. By making a purchase with Make4me, you are confirming that you have read and understand our no refunds policy.
If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
If you did not receive your parcel during 60 days after dispatch, we will initiate postal investigation upon your request.
To do so, you need to contact us with your order number or simply reply on email with order invoice.
If the investigation reveals your parcel as lost, we can send you another parcel or fully refund your payment (at your preference).
Please note, postal investigation cannot be requested earlier than 30 days after dispatch date. Investigation may take more than 14 days until your package will be found or defined as lost. You will be notified about investigation result once complete.